Frequently Asked Questions
How Scratch Resistant is the Wood Veneer Finish Coating?
Furniture finish coating hardness or scratch resistance is rated in pencil lead harness (ASTM D 3363). The industry standard is to use a catalyzed lacquer with low VOCs which has a hardness of 3H. This means 4H pencil lead will scratch the surface. In contrast:
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- Formica high pressure laminate surfaces have a hardness of 4H.
- Automotive finishes have an 2H rating.
- Mill finish 304 Stainless Steel plate has a 6H scratch resistance.
- Regular soda-lime glass has a harness of 6-7H.
- Although tempered glass is tougher and less prone to breakage, it has about the same scratch resistance of regular glass.
Can I delay the shipping date?
The answer depends on the manufacturer. For example, Mayline accepts orders with delayed shipment up to 60 days. OFM products accept orders with delayed shipments up to 30 days. If you want to delay your shipment, simply add a note in the "Csutomer Note" section on the final checkout page and indicate your desired delivery date. The factory will work backwards to determine an appropriate shipping date.
If I order furniture from one National Office Outfitters' website that includes optional delivery services and then order more furniture from another National Office Outfitters website, do I need to add delivery fees again?
No. One order with optional delivery services is sufficient to cover products ordered from multiple National Office Outfitters' websites so long as the products can be delivered at the same time. Simply add a notation in the "Cutomer Note" section on the final checkout page to indicate that an order is a 'companion' order made on another website.
What is FAST FREIGHT?
FAST FREIGHT is a service offered by Mayline for stock items. Ordinarily, Mayline would like between 3 and 4 days to queue up a freight carrier and arrange for freight pickup. FAST FREIGHT orders ship within 1 business day (subject to stock availability).
Because National Office Outfitters is among the top on-line dealers for Mayline products, we can offer FAST FREIGHT service to its customers for free. Simply add a note in the "Csutomer Note" section on the final checkout screen and indicate "FAST FREIGHT". Your order will ship the next business day (availability subject to prior sale).
Can all order and products be shipped as FAST FREIGHT?
No. Only items that have a 3-4 day (typical) lead time qualify for FAST FREIGHT. Products that have a longer lead time do not qualify for FAST FREIGHT.
How will the order be shipped?
Most orders ship by common carrier (eg. FedEx Freight, ABF, etc.). Smaller items may ship by parcial service (eg. UPS, FedEx, etc).
Most orders are shipped with free shipping (prepaid to destinations within the lower 48 states of the United States). Standard delivery services includes 'tail-gate' delivery. For optional delivery services, please refer to the Delivery Options page.
What is the ordering process?
During the online ordering process, you are likely to receive several emails. The first will be an acknowledgement of your website registration. It is during this step that you may designate a billing address that is different than the shipping address.
The next email will be an acknowledgement that your order has been entered. At this point, your order has not been paid nor confirmed - just entered.
On the final checkout screen, you will be able to select delivery options and your type of payment. Upon completion of this step, you will receive an email regarding payment status.
At this point, National Office Outfitters will:
- Manually review your order and communicate with you if there are issues to address.
- Place your order on the factory
- Complete and send an invoice marked PAID (or other condition) to the email address included on your order.
Once your order has been acknowledged by the factory, another email with the tenative shipping date will be sent.
Finally, when your order ships, a final email notice will be sent that includes shipping information and freight Receiving Guidelines.
What payment types do you accept?
When are payment option discounts calculated?
If payment is to be made with a company check or wire transfer, National Office Outfitters offers a payment discount. This discount is automatically calcuated when you select either of these two payment options on the final check out screen. Specific instructions for either of these payment types sent by email.
How secure is your checkout process?
This is an area National Office Outfitters' websites can brag about because our checkout system uses Authorize.net's Direct Payment Method (DPM). This means that your credit card information goes directly from your computer through an encryption protocol directly to Authorize.net. At no time does any of your credit card information pass through National Office Outfitters' websites.
Why do you have a cancellation fee?
When a credit card order is placed, National Office Outfitters manually reviews and processes your order and pays a merchant fee to the credit card companies. These fees can be quite high depending on the card type, terms and order value. Unfortunately, these fees are not recoverable if an order is canceled. It is for these reasons National Office Outfitters charges an order cancellation fee.
What happens if there is freight damage?
In the unlikely event that your order sustained freight damage during shipping, National Office Outfitters together with the manufacturer will process a freight damage claim on your behalf and arrange for a replacement part to be shipped. Please note that it is the customer's responsibility to properly inspect product cartons at time of receipt. National Office Outfitters includes "Receiving Guidelines" with shipment notification emails.
May I return my order for any reason?
You may return products, in accordance with the following provisions:
- All returned goods must be in "as new" condition and in their original carton(s). "As new" condition includes not having been previously assembled.
- Purchaser shall be assessed a restocking fee equal to 20% of published manufacturers list price at time of order or $75, which ever is higher.
- Purchaser shall be assessed any and all pre-paid shipping costs to ship goods to purchaser's delivery address.
- Purchaser shall be responsible for all return shipping costs.